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NOTE FOR RETURN & EXCHANGE:

The items should be unused and unwashed for hygiene reasons.

The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

Customized products cannot be returned or exchanged

Return/Exchange request that are not raised within 5 working days of receiving the product would not be accepted. 

Products bought during sale are non-refundable 

A mandatory video recording is required while opening of product, to report any damage in product, if video proof from start is not provided return request will not be considered.

The defected product video should be compulsorily sent to us for verification upon which return request will be accepted and processed.

Send us the video/verification on 

Whatsapp: +91 9833331188 / 9967251403

Mail us at info@saranyafashion.com

Cancellation Policy

Incase there is an order cancellation, please do so before it is shipped. 

Shipping charges are non-refundable once the order is dispatched. 

You can request your order cancellation through the my orders page for site.

Orders for COD or Prepaid can only be cancelled before order approval.

Return Policy

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at mail mentioning your order ID. 

Shipping and COD charges are non refundable

Raise your return request for defect within 5 working days of receiving the shipment through my orders page refund option.

If you receive any defective product, do contact us immediately by contact us at whatsapp with your Order ID and send us a Video of the defect. 

If you have to cancel an order, please do so before your order is shipped

If  you cancel your order before it has been shipped, we will refund the entire amount

The shipping charges for sending the products back has to be borne by the customer

Once we have received the products a quality check would be done by our team

The amount refunded to you would be only for the products not the shipping charges

You have to self ship the product. 

Banking transaction fees has to be borne by the customer and are non-refundable.

We unfortunately do not have an exchange policy for our customers.